100% Young Coconut Water
100% Young Coconut Water
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Frequently Asked Questions
Keep it frozen until you're ready to drink it.
PRODUCT INFORMATION
DELIVERY INFORMATION
What is Pure coco 100% Young Coconut Water?
Pure coco is 100% young coconut water, taken from fresh young coconuts and bottled in the UK. Nothing is added. Just coconut.
Why is the coconut water frozen?
We freeze our coconut water as a method of preservation. This allows us to keep the product frozen without adding preservatives or unnecessary ingredients.
How should I store 100% coconut water?
Keep the bottles in your frozen at -18°C until you’re ready to drink them.
How do I prepare the 100% coconut water?
Remove the bottle from the freezer and allow it to thaw. Once thawed, keep refrigerated at 0–5°C and consume within 1 day. Shake well before drinking.
Can I refreeze 100% young coconut water after it has thawed?
No. Once fully thawed, the product should not be refrozen.
How is 100% young coconut water different from water?
Water provides fluid. 100% young coconut water provides fluid plus naturally occurring electrolytes and minerals, including potassium, magnesium and calcium.
When will my order be dispatched?
We dispatch 100% coconut water orders twice a week.
- Friday to Monday before 5pm: dispatched Monday
- Tuesday to Thursday before 5pm: dispatched Thursday
Orders placed after the 5pm cut-off will be moved to the next available dispatch day.
When will my order arrive?
We provide next-day delivery only.
Orders dispatched on Monday are delivered Tuesday.
Orders dispatched on Thursday are delivered Friday.
Will my coconut water arrive frozen?
100% Young Coconut Water is sent as a frozen product. We use packaging and delivery methods designed to keep your order frozen during transit.
What happens if my coconut water arrives partially defrosted?
If your coconut water is still partially frozen or in the process of defrosting, place it straight into the freezer as soon as you receive it.
What happens if my coconut water arrives fully defrosted?
If the product is completely defrosted, please do not consume it. Contact us as soon as possible and report the issue to our team. We will look into the delivery and investigate what happened.
Do I need to be available to receive my order?
Yes. As our product are perishable, please ensure someone is available to receive the parcel on the scheduled delivery day. If nobody is available, our delivery team may leave the parcel in a safe place where possible.
What happens if I don’t receive my order on time?
The customer is responsible for ensuring the parcel is received and stored correctly after delivery. We do not accept returns or offer refunds for orders that are not received on time.
