FAQs

PRODUCT

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WHAT MAKES PURE COCO DIFFERENT FROM OTHER COCONUT WATERS?

Pure Coco is never made from concentrate, never sweetened, and never compromised. We source 100% pure tender coconut water directly from handpicked coconuts across Kerala, Costa Rica, and Nigeria. Our coconuts reach the UK within days, not months, ensuring you get the freshest possible taste in every bottle. It's coconut water exactly as nature intended.

IS PURE COCO MADE WITH PRESERVATIVES OR ADDITIVES?

Absolutely not. We keep it exactly as nature intended — no preservatives, no additives, no artificial flavors, and no added sugars. Just pure, fresh coconut water that tastes like it came straight from the shell.

WHAT IS THE SHELF LIFE OF PURE COCO?

Whole Young Coconut:

Stay fresh for up to 1 week when stored in cold, dry refrigeration. Keep refrigerated at all times for optimal freshness and quality.

Young Coconut Water (Frozen):

Can be stored in the freezer for up to 6 month. Once defrosted, consume within 12 hours and keep refrigerated.

Young Coconut Water (Cold Pressed):

Stay fresh for up to 60 days when stored in the refrigerator at 3-4°C. Keep refrigerated at all times for optimal freshness and quality.

WHAT'S THE DIFFERENCE BETWEEN YOUR PRODUCT TYPES?

We offer three formats to suit different preferences:

  • Whole Young Coconut: The most authentic experience - crack open and drink fresh. Perfect for that traditional coconut experience with the natural sweetness and texture you remember.
  • Frozen Coconut Water: Locked-in freshness that preserves all nutrients at peak ripeness. Perfect for batch orders or stocking up while maintaining quality.
  • Cold Pressed: Convenient bottled format with extended shelf life while maintaining natural taste. Great for on-the-go hydration and everyday convenience.

WHY DOES MY COCONUT WATER SOMETIMES TASTE DIFFERENT?

Natural variations in taste are completely normal! Just like fresh fruit, coconut water can vary slightly depending on the season, growing conditions, and maturity of the coconut. This natural variation is actually a sign of authenticity - it means you're getting real, unprocessed coconut water, not artificial flavoring.

HEALTH & NUTRITION

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WHAT ARE THE NUTRITIONAL BENEFITS OF COCONUT WATER?

Pure Coco is naturally rich in electrolytes like potassium (more than a banana!), magnesium, and sodium - essential for hydration and muscle function. It's low in calories, contains natural sugars for sustained energy, and provides vitamins and minerals that support overall wellness. It's nature's perfect hydration solution with no artificial enhancement needed.

IS PURE COCO SUITABLE FOR DIABETICS?

Pure Coco contains naturally occurring sugars (about 6-9g per 240ml) but is generally lower in sugar than many fruit juices and sports drinks. It has a lower glycemic index than many processed beverages. However, we always recommend consulting with your healthcare provider before making dietary changes, especially if you're managing diabetes or blood sugar levels.

CAN I DRINK PURE COCO DURING PREGNANCY?

Pure Coco is a natural, safe hydration option during pregnancy and can help with morning sickness and maintaining electrolyte balance. Many expectant mothers find it easier to keep down than plain water during morning sickness. However, we recommend consulting your healthcare provider about your individual dietary needs during pregnancy.

HOW MUCH COCONUT WATER SHOULD I DRINK PER DAY?

Most people can safely enjoy 1-2 servings (240-480ml) of Pure Coco daily. This provides optimal electrolyte benefits without overdoing it. Listen to your body and adjust based on your activity level, climate, and individual needs. Athletes or those in hot climates may need more, while sedentary individuals might need less.

IS PURE COCO KETO-FRIENDLY?

Pure Coco contains natural sugars (about 6-9g per 240ml), so it may not fit strict keto macros. However, many people following flexible low-carb lifestyles enjoy it in moderation, especially around workouts when the natural carbs can help with performance and recovery.

CAN CHILDREN DRINK PURE COCO?

Absolutely! Pure Coco is a natural, healthy hydration option for children over 6 months old. It contains no added sugars, artificial flavors, or preservatives - just pure coconut water packed with natural electrolytes. It's a fantastic alternative to sugary drinks for active kids, and many parents use it to encourage healthy hydration habits.

IS PURE COCO SUITABLE FOR ATHLETES AND POST-WORKOUT RECOVERY?

Yes! Pure Coco is naturally rich in electrolytes like potassium and magnesium, making it excellent for pre and post-workout hydration. It helps replenish what your body loses during exercise naturally and effectively. Many professional athletes choose coconut water over artificial sports drinks for its natural electrolyte profile and digestibility.

CAN I DRINK PURE COCO IF I HAVE HIGH BLOOD PRESSURE?

Pure Coco is naturally rich in potassium, which may help support healthy blood pressure levels as part of a balanced diet. However, we always recommend consulting with your healthcare provider before making any dietary changes, especially if you have existing health conditions or take medications.

DOES PURE COCO CONTAIN ANY ALLERGENS?

Pure Coco is naturally free from common allergens including gluten, dairy, soy, and most nuts. However, coconut is technically classified as a tree nut by some regulatory bodies, so please consult your doctor if you have severe tree nut allergies. Most people with tree nut allergies can safely consume coconut, but individual reactions can vary.

CAN I DRINK PURE COCO ON AN EMPTY STOMACH?

Yes! Pure Coco is gentle on the stomach and many people enjoy it first thing in the morning for natural hydration after sleeping. Its natural electrolytes can help kickstart your day, and unlike acidic juices, it's unlikely to cause stomach irritation when consumed on an empty stomach.

IS PURE COCO SUITABLE FOR VEGANS?

Absolutely! Pure Coco is 100% plant-based and suitable for vegans, vegetarians, and anyone following a plant-focused diet. It's a natural, ethical choice for hydration that aligns with sustainable eating practices.

Shipping & Returns

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WHERE DO YOU SHIP?

We currently ship throughout the UK, from Scotland to Cornwall. Shipping costs and delivery times may vary slightly based on your specific location and order size, but we're committed to getting fresh Pure Coco to every corner of the country.

HOW LONG DOES DELIVERY TAKE?

Orders are processed within 24 hours of confirmation. We offer 1-day delivery slot options because freshness is our absolute priority - all Pure Coco products are delivered fresh to maintain their optimal taste and nutritional quality. You can choose your preferred delivery time slot during checkout.

WHAT'S YOUR RETURN POLICY?

Due to the perishable nature of our fresh coconut products, we don't accept returns. However, your satisfaction matters deeply to us - if there's any issue with your order or you're not completely satisfied, contact us immediately and we'll make it right. We stand behind our quality 100%.

CAN I TRACK MY ORDER?

Yes! Once your order ships, you'll receive a tracking number via email and SMS so you can monitor your delivery in real-time. You'll know exactly when your fresh Pure Coco is on its way and can plan to receive it at peak freshness.

WHAT IF I'M NOT HOME FOR DELIVERY?

Since our products are fresh and perishable, we recommend being available during your selected delivery window. If you're not available, our delivery partners will leave your order in a safe, cool location when possible, or you can arrange redelivery for the next available slot.

Subscriptions

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CAN I CUSTOMIZE MY SUBSCRIPTION PLAN?

Absolutely! You're in complete control - choose the quantity (from single bottles to bulk orders) and frequency (weekly, bi-weekly, monthly, or custom intervals) that suits your lifestyle. You can easily modify, pause, or cancel anytime through your account dashboard with no penalties or fees.

DO SUBSCRIBERS GET A DISCOUNT?

Absolutely! Our subscribers get exclusive benefits:

  • 5-10% discount on all regular orders (discount increases with frequency)
  • Buy 6, Get 1 Free on whole young coconut 6-packs
  • Priority access to new products and limited releases
  • Flexible scheduling with no commitments

Examples: Order 6 whole coconuts and get your 7th absolutely free - maximum value and maximum freshness delivered right to your door!

WHEN WILL I BE BILLED FOR MY SUBSCRIPTION?

You'll be billed on your chosen delivery date, so you're only charged when your fresh coconut water is actually prepared and shipped. You can view and manage your billing schedule anytime in your account dashboard, and you'll receive email reminders before each billing cycle.

WHAT IF I WANT TO CHANGE MY DELIVERY ADDRESS?

Easy! You can update your delivery address anytime in your account dashboard. Whether you're moving house, sending to your office, or gifting to a friend, just update your address before your next billing cycle and we'll deliver to your new location.

General

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IS PURE COCO SUITABLE FOR KIDS AND SENIORS?

Yes! Pure Coco is perfect for all ages. For children (6 months and older), it's a healthy alternative to sugary drinks that provides natural electrolytes without artificial additives. For seniors, it provides gentle, natural hydration with essential electrolytes that support overall wellness. It's pure, natural, and easy to digest for everyone.

WHERE ARE YOUR COCONUTS SOURCED FROM?

We source directly from trusted farms in Kerala (India), Costa Rica, and Nigeria. We work closely with local farmers who share our commitment to quality and sustainability, ensuring every coconut meets our high standards for freshness and taste. Our diversified sourcing means we can deliver consistent quality year-round while supporting farming communities globally.

HOW SHOULD I STORE PURE COCO?

All Pure Coco products should be kept refrigerated for optimal freshness:

  • Whole coconuts: Store in cold, dry refrigeration
  • Frozen coconut water: Keep frozen until ready to use, then refrigerate immediately after thawing
  • Cold pressed: Store at 3-4°C in the refrigerator and consume by the date on the package

Never leave any Pure Coco products at room temperature for extended periods, as this can affect taste and quality.

DO YOU SUPPORT LOCAL COMMUNITIES WHERE YOU SOURCE?

Absolutely! We believe in fair trade practices and building long-term relationships with our farming partners. We pay premium prices for quality coconuts, which supports local farming families and communities. We also invest in sustainable farming practices and provide training to help our partners improve yields and quality while protecting their environment.

DO YOU OFFER BULK OR WHOLESALE PRICING?

Yes! We offer special pricing for:

  • Corporate wellness programs (offices, gyms, health clubs)
  • Food service (restaurants, cafes, juice bars)
  • Events and catering (weddings, fitness events, festivals)
  • Retail partnerships (independent stores, health shops)
  • Healthcare facilities (hospitals, clinics, wellness centres)

Contact our bulk team at info@purecoco.uk for custom quotes and volume discounts.

WHAT MAKES YOUR SOURCING SUSTAINABLE?

We prioritize environmental responsibility in our sourcing:

  • Direct partnerships with farms reduce transportation and intermediaries
  • Seasonal sourcing from multiple regions reduces environmental impact
  • Minimal packaging and recyclable materials where possible
  • Support for sustainable farming practices that protect soil and water
  • Investment in local communities creates long-term sustainability

IS PURE COCO ORGANIC CERTIFIED?

While our coconuts are grown using natural, sustainable methods, we're currently working toward full organic certification. Many of our partner farms already follow organic practices, and we're in the process of obtaining official certifications. We believe in transparency about our sourcing and will update customers as our certifications are completed.

PAYMENT & ORDERS

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WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major payment methods:

  • Credit/Debit Cards: Visa, Mastercard, American Express
  • Digital Wallets: Apple Pay, Google Pay, PayPal
  • Bank Transfers: For bulk orders over £200

All payments are processed securely with bank-level encryption.

CAN I CANCEL OR MODIFY MY ORDER?

Orders can be modified or cancelled within 2 hours of placement, as we begin processing quickly to ensure freshness. After processing begins, we can't make changes, but you can contact us if there are urgent issues and we'll do our best to help.

DO YOU OFFER GIFT CARDS OR GIFT SUBSCRIPTIONS?

Yes! Pure Coco gift cards and gift subscriptions make perfect presents for health-conscious friends and family. Gift subscriptions can be customized with personal messages and flexible durations. Purchase through our website or contact customer service for special gift arrangements.

STILL HAVE QUESTIONS?

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Get in Touch:

  • Email: custmorsupport@purecoco.uk
  • WhatsApp: Quick responses during business hours
  • Social media: Follow us for daily updates and quick responses

Response Times:

  • Email: Within 24 hours
  • Social Media: Same day response

We're here to help make your Pure Coco experience perfect!

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